Support

How can we help?

Most connection and sync issues can be resolved from the app without changing or deleting inventory.

Download the desktop server

Live iPhone features require the free TCG MarketOS Desktop companion on one primary Windows PC or Apple-silicon Mac.

macOS 5.0.9 is signed and notarized by Apple. Windows 5.0.9 is currently a beta ZIP and may show a SmartScreen warning because it is not code-signed.

1. Download and open the correct desktop package.
2. Start TCG MarketOS Desktop and finish its readiness checks.
3. On iPhone, open More → Connection Settings → Pair with Mac or Windows.
4. Enter the private server address and pairing token shown by the desktop, then run Save and Test Connection.

Connection help

1. Confirm the paired MarketOS server is running and the iPhone is on the same private network or Tailscale network.
2. Open More → Connection Settings, then run the connection test.
3. If offline mode appears, keep the app open briefly while it retries; cached inventory remains available.

System status and recovery

• Check the server version, database health, most recent backup, last marketplace sync, and pricing age before repairing anything.
• Use the connection test to retry pairing and clear stale connection errors without deleting inventory.
• If the database reports a lock, stop repeated repair attempts and use the desktop database-health tool to verify the latest backup first.
• Export a diagnostic package when requested. Review it before sharing and never add passwords, tokens, payment information, or authentication codes.

Scanning help

• Place the full card inside the camera frame with all four edges visible.
• Avoid glare and strong shadows; use an evenly lit background.
• Review the suggested printing before saving, especially for parallel and foreign-language cards.

Protecting your data

TCG MarketOS is local-first. Before resetting a connection or clearing cached data, confirm the paired desktop has a recent backup. You can review privacy controls under More → Privacy, Support & Data.

Delete local data

Removing the iPhone app clears its local cache and pairing settings. For desktop data, create a verified backup under Data Safety & Migration, then contact support for the current workspace-removal instructions. Connected providers keep their own records under their policies; removing MarketOS data does not delete those provider records.

Report a problem

Open More → Notification Center or System Status and include the visible error message, the time it occurred, and the feature you were using. Never include passwords, marketplace tokens, payment information, or private authentication codes in a support report.

For desktop download or setup issues, use the public TCG MarketOS support tracker. Please remove private account details before posting.